- About the Order
- You can purchase products from our store by phone, by email, or by filling out the form on the website, after which We will contact you. Since these are customized products, we need more information about the product in order to fulfill your order according to your wishes.
- Online Order
- Phone Order
- Email Order
By filling out the form with your details [First name, Last name, Phone number, order details] on our Website, We will contact you to validate, clarify, or finalize your exact order.
Delivery method:
1. Home delivery by courier
Payment method:
1. Payment order/Bank transfer in advance.
2. Cash on delivery to the courier - with no additional fee.
Payment for your order will only be made after discussing it with Us by phone or email, once the order has been exactly clarified.
Based on the details received from you, we will process the order.
You can send the details of your order by email to tablou.tech@gmail.com, and We will process the order for you, sending you by email all the details you need.
- About the Product
- We offer 2 types of products:
- As these are customized products, we commit to shipping your products within:
1. the artwork created using your phone, which we will receive from you by courier.
2. the artwork created by purchasing the desired phone.
1. for type 1 - artwork format, includes an artwork frame. Turnaround time will be 7-10 days or more depending on requirements.
2. for type 2 - poster format, does not include an artwork frame. Available in digital PDF format or printed.
3. for type 3 - postcard format. Available in digital PDF format or printed.
4. for type 4 - bookmark format. Available in digital PDF format or printed.
- Delivery
- The current methods you can use to receive your ordered products are:
- The average delivery date is calculated as the shipping date + 2 business days. Unfortunately, we cannot guarantee a minimum or fixed delivery time, as this service is outside our operational control.
- At the same time, tablou.tech is not responsible for any delays that may occur in the courier's delivery of the order. Any additional delay will be communicated to the customer, and a new delivery date will be agreed upon, which may not exceed the maximum term of 30 calendar days.
- At the request of tablou.tech or the courier, the customer will prove their identity, if necessary, using one or more documents issued by official authorities, and will provide the order number assigned by the seller.
- If the customer is unable to personally receive the order, it will be left at the specified address only to a person over 18 years of age, and only after payment to the courier of the cash-on-delivery amount stated on the parcel, if the order was not paid online. No delivery request will be honored if the customer does not meet the above conditions.
- The customer will be contacted by phone by the courier beforehand to confirm their presence at the address and time selected when the order was validated.
- The customer agrees to be present at the specified delivery address during the time window announced by the courier; otherwise, they will bear the shipping cost of a possible new delivery.
- The time window may be changed after being communicated by the courier, only with the courier's agreement. Delivery is considered fulfilled by tablou.tech at the moment the ordered products are handed over to the customer at the address selected by them when placing the order.
- The customer agrees to sign the delivery receipt (AWB) presented by the courier upon delivery of the ordered products. The customer will also check whether the products are damaged or incomplete, and any issues must be noted by hand on the delivery receipt in order to be taken into consideration.
- If the inspection cannot be carried out in the courier's presence, any technical problems or defects discovered when opening the parcel must be reported to tablou.tech within a maximum of 3 calendar days from the delivery date.
- By signing the delivery receipt, the customer acknowledges receiving the ordered products in full and in good condition. The customer is responsible for any decrease in the value of the products resulting from their handling [missing or damaged packaging, product condition, etc.]
1. Courier delivery;
- Return Policy
- tablou.tech recognizes the right of return for customers who notify their intention within a maximum of 14 calendar days from receiving the parcel, with the customer bearing the cost of the return.
- Products may be returned through any courier company that delivers the return parcel to the address specified by the seller by phone or email.
- In case of withdrawal from the contract, the customer is required to return the purchased products within a maximum of 14 calendar days from the date of withdrawal from the contract.
- Methods and Deadlines for Returning Products
- The customer agrees to notify their intention to return the purchased products by email at tablou.tech@gmail.com or by phone at 0720 122 550 within a maximum of 14 calendar days from receiving the products. Otherwise, tablou.tech may refuse the parcel.
- The return of the parcel is carried out by the customer's own means, who chooses the courier service themselves.
- Conditions for Returning Products
- Returned products must be in the same condition as received: free of defects [except for hidden defects and defects already reported by the customer to tablou.tech].
- The customer is required to protect the products handed to the courier for return [using any protective materials] so that they arrive undamaged at tablou.tech after transport.
- Refund Deadlines
- We will refund the value of the products no later than 14 calendar days from the date we are informed of your sosion to return the products.
- If you withdraw from the contract before delivery of products you paid for online when placing the order on the site, we will also refund the shipping cost.
- If the withdrawal occurs after the products have been shipped, including in the case of the customer refusing receipt, the shipping cost will not be refunded, as it is considered a service rendered.
- tablou.tech may postpone the refund of the product's value until the sold product is received.
- Contact
- E-mail: tablou.tech@gmail.com
- Phone: 0720 122 550